Policies + Terms

POLICIES & TERMS OF SERVICE

This website is operated by STUDIOOSS. Throughout the site, the terms “we”, “us” and “our” refer to STUDIOOSS. STUDIOOSS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. 

Return Policy

All sales are final. STUDIOOSS cannot offer returns or exchanges on orders. If you have any questions, please reach out to us before placing your order. We are happy to help!

Shipping Terms

Our products generally ship 2-4 business days after you place your order. Note delivery time is calculated from when your package leaves our studio, and you will receive a shipping confirmation email with a tracking number. STUDIOOSS does not ship on weekends or public holidays.

Please note: For all international orders outside Singapore, international packages may be subject to additional customs, import duties, or other fees.  International orders may also be subject to delay as your order passes through customs. Any customs, duties, and fees are charged once a parcel reaches its destination country. We regret that STUDIOOSS is unable to offer guidance on duties or taxes, and we do not have control over these fees. Customs policies and import duties vary widely from country to country and must be paid by the recipient of the parcel. STUDIOOSS is not responsible for any customs, duty charges, or other fees.

Privacy Policy

STUDIOOSS will not give out or sell your information to anyone. We will also never send you an email unless it is directly related to your purchase, or you have opted to subscribe to our newsletter. 

Squarespace
STUDIOOSS.com is hosted on Squarespace. Squarespace provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. For more information, you can read Squarespace’s Terms of Service here or Privacy Statement here

Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We use Paypal and Stripe as our payment gateways. Please refer to Paypal’s privacy policy here and Stripe’s privacy policy here .
We use MailChimp when you sign up to receive our newsletters. Please refer to MailChimp’s privacy policy here.

Other than our third-party newsletter and payment gateways, the only third parties that we contract with are our shipping companies. They have limited access to your personal information and may not use it for purposes other than delivery. Currently, the shipping company we partner with is:

Speedpost
Singapore Post Limited
10 Eunos Road 8
Singapore Post Centre
Singapore 408600
+65 6841 2000
www.speedpost.com.sg

Intellectual Property

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Product Information & Disclaimer

Please be aware that OSS Editions and other STUDIOOSS products are hand-crafted, not factory manufactured, and variations in color, size, finishing, and other details will occur across objects. We hope you appreciate the distinguishing marks and quirks of each STUDIOOSS product. We have made every effort to display and describe as accurately as possible the images of our products that appear in our shop, but we cannot guarantee that what you receive will match exactly what you see. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. 

Limitation of Liability

You expressly agree that your use of the Service is at your sole risk. The Service and all products delivered to you through the Service are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall STUDIOOSS, our directors, agents, employees, affiliates, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any of the products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service.

Indemnification

You agree to indemnify, defend and hold harmless STUDIOOSS and our officers, directors, employees, agents and suppliers from any claim or demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable attorneys’ fees, made by any third-party due to or arising out of any breach of conditions by you or any other liabilities arising out of your use of this website and any products delivered to you through the use of this website.

Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. 

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; or (j) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

Contact Information

Questions about these Terms of Service can be sent to us at here@studiooss.com.